Privacy Policy

Bedrock & Cedar Structures Ltd. ("we," "us," or "our") operates bedrockandcedar.com (the "Site"). This Privacy Policy explains what information we collect through the Site, including our SMS text messaging program, how we use it, and the choices you have. By using the Site or providing your contact information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you provide to us: When you contact us through the Site's chat widget, request an estimate, or otherwise reach out, we may collect your name, phone number, email address, city or project address, and details about your project.

Information collected automatically: Like most websites, our hosting and form providers automatically log standard technical information such as IP address, browser type, device type, and pages visited, for security and site-operation purposes.

Visit statistics: Our website provider, Sector N9N, keeps anonymous statistics for us to see how the Site is used: the pages viewed, which links and buttons are used, how visitors arrived (for example from a search engine or a link), the type of device, and whether a visitor tapped to call or email us or sent an estimate request. These statistics don't use cookies, don't store your IP address, don't record anything you type into a form, and aren't connected to your name or contact details.

We do not use third-party advertising or analytics trackers on this Site. If that changes, we will update this Policy.

2. SMS Text Messaging Program

If you provide your mobile phone number through the chat widget on this Site, you may receive text messages (SMS) from Bedrock & Cedar Structures related to your inquiry — for example, estimate follow-ups, appointment scheduling and reminders, and project updates. From time to time we may also send messages about promotions or seasonal offers.

• Consent: By submitting your phone number through the chat widget on this Site, you consent to receive informational SMS messages about your inquiry from Bedrock & Cedar Structures Ltd. at that number. You will only receive marketing or promotional SMS messages if you also tick the separate, optional marketing consent checkbox in the chat widget. Consent is not a condition of purchasing any goods or services.
• Message frequency: Message frequency varies depending on your interaction with us.
• Message and data rates may apply.
• Opt out: Reply STOP at any time to unsubscribe from SMS messages. You may receive one final message confirming your opt-out.
• Help: Reply HELP for assistance, or contact us directly at john@bedrockandcedar.com or (778) 200-8030.
• No sharing for third-party marketing: We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Your number is shared only with the service providers who help us operate our messaging program (see Section 3), solely to deliver that service.
• Carriers are not liable for delayed or undelivered messages.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Schedule consultations and manage project communications
• Send appointment reminders and project updates by phone, text, or email
• Improve our services and this Site
• Meet our legal and contractual obligations

4. Third-Party Service Providers

We use third-party providers to operate this Site and our customer communications, including:

• GoHighLevel / LeadConnector — our customer relationship management (CRM), form processing, and SMS/email messaging platform
• Vercel — our website hosting provider
• Supabase — stores our anonymous visit statistics, on behalf of our web developer, Sector N9N

These providers process your information on our behalf under their own security and privacy commitments, and are not authorized to use your information for their own independent marketing purposes.

5. Data Retention

We retain your information for as long as reasonably necessary to respond to your inquiry, provide our services, and comply with our legal, accounting, and record-keeping obligations.

6. Your Privacy Rights

Canada: Bedrock & Cedar Structures Ltd. operates in British Columbia, Canada, and handles personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), as well as Canada's Anti-Spam Legislation (CASL) with respect to electronic messages. You may request access to, correction of, or deletion of the personal information we hold about you, update your contact details, or withdraw your consent to marketing communications at any time by contacting us using the details below. To stop SMS messages specifically, reply STOP to any message.

United States: Text messaging consent and communications are also subject to the U.S. Telephone Consumer Protection Act (TCPA). If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect and to request its deletion. We do not sell personal information.

7. Cookies and Tracking

This Site uses only the cookies and similar technologies that are strictly necessary for it to function, such as those set by our hosting provider. We do not use advertising cookies, retargeting pixels, or third-party analytics trackers. Our anonymous visit statistics use your browser's session storage, which is cleared when you close the tab, not cookies. You can block or delete cookies through your browser settings.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. Information you submit through this Site is transmitted over encrypted (HTTPS) connections and stored with our service providers, who maintain their own security safeguards. Access to customer information is limited to the people who need it to respond to your inquiry or deliver our services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

This Site and our services are not directed to children, and we do not knowingly collect personal information from anyone under 13 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

Bedrock & Cedar Structures Ltd.
Maple Ridge, BC, Canada
Email: john@bedrockandcedar.com
Phone: (778) 200-8030